Frank, I'd be willing to bet that every salesperson everywhere will read and your post and not only relate, but have a similar story. I think that I might have closed with the question, "OK, Mr. CEO, VP, or buyer, pretend I'm your salesperson selling your stuff for your company. What would you want me to do? Give up and let the competition get the business? or whatever it takes so that our company gets to stay in business
Great post re: professional sales people.
However, on the subject of banks and selling, waste of time. If the CEO of one of the major banks ever decided to get serious about building a superior sales culture over time, that bank would blow its competitors out of the water in no time.
I believe most bankers see sales people as hucksters... car sales folk types, but they'd never admit it. And until they do admit it and are willing to change, they're a waste of quality selling time.
All of the above in my humble opinion.
1. Addressing the last paragraph (and the title) first . . . I learned the right way to get rid of sales people from a guy named Chris. He allowed me to recognize that I should not get angry and slam the phone. Instead, when I have no interest, I state that fact, and I wish the sales person good luck on future calls. Most appreciate this, end the call politely, and (I assume) make their next call. Sometimes, one will keep trying to sell. I repeat the point that they are wasting time that would be better spent on other prospects. If they keep trying to sell after that, I hang up. That person isn't a good sales person. He/she persisted after a clear "no."
2. As for the bank example: I applaud your tenacity, but I am curious. At what point does tenacity turn into inappropriate follow-up? Is it possible that the bank simply isn't going to do business with you at all? Maybe all the people that could make that intelligent decision are too timid to make the commitment? Maybe all the people who might be willing to make the decision believe that the decision should be made at a lower level of the organization, so they simply won't talk to you? How do you know that you aren't wasting your time?
you make a good point - it probably is a waste of time. That said my post was not offering a lesson in time manegement. I was merely saying that good sales people will be tenacious and will not give up easily. Admittedly sometimes this results in wasted time - but I would take that spirit over the alternative anytime!
good post, and accurate. The best way to drop a salesperson is to state in no uncertain terms that you aren't interested. BTW The cheesy 'no soliciting' sign only works if its in close proximity to the 'Beware: Vicious Dog' sign.
If you take the time to put a sign or SIGNS on the door of your business why can't the stupid door to door idiots understand, we are not interested! Wouldn't you rather save time and move on to a more prospective person/business? As far as 'not telling you what to do' you can get a life. It's a free country if you don't want idiots just dropping in interrupting your person who is on the phone with your customers.
Thanks for taking the time to post a comment. Although I appreciate you different view I have to respectfully disagree. When a business opens it doors it opens both outbound and inbound. The great businesses that I see – the ones that grow and innovate are as open to salespeople as they are customers. In fact Steve Jobbs and Richard Branson attribute some of their best decisions in business to the direction they received from sales people. If you really don’t want to grow and be bothered just work from home or don’t work at all – then nobody will try to help you.
Additionally the fact that you would take the time or effort to put up a sign in no way means that it is a good business decision. There are many bad decisions that take time and effort are there not?
Sales people are just regurgitating what someone else came up with in the first place... generally they do this poorly and are paid way more than the effort they put in.
Any teenage can spend hours on a phone.
Most sales people can barely use a computer.
I'd love to get paid to chat up my friends all day too!!
Websites are more effective sales tools than sales people... this is why they are a dying bread!
Just my opinion.