Managing and Overcoming Resistance is the Key to Sales Success

Posted by Dave Kurlan on Wed, Mar 01, 2017 @ 13:03 PM

[Another disclaimer - this is not a political post and I am not taking sides. I am simply using an example from President Trump's recent address to the joint session of congress to illustrate my message about managing resistance when selling.]

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If you watched the address on Tuesday evening or the news coverage on Wednesday morning, you couldn't help but notice that there were three separate and distinct audiences in the hall.  On the right, joyous republicans.  On the left, resistant democrats.  And in the gallery, a mixed group of guests.

Prior to his speech, the media were saying that for Trump's Presidency to be successful,  it was crucial that he must "sell his vision" to America and Congress. 

There were mainly positive reviews of his speech and  most pointed out the distinction between the republican and democrat audience.  But the reviews of the speech aside, did he really sell it?  Continue reading for my analysis.

The reality is that the President only "sold it" to Republicans as well as those Americans who thought his message resonated.  He didn't sell it to the democrats seated in the hall last night.  He didn't sell it to the haters and he didn't sell it to the left - they weren't buying.

Several years ago, I recorded a two-minute video that accurately describes what happened.  Watch it now and then I'll add a few more thoughts.

Since the Republicans were predisposed to like his message, their resistance was low and Trump didn't need to be great last night.  He only had to not screw it up.  

The Democratic Senators and Congressmen were predisposed to dislike the message and since their resistance was sky high there wasn't anything that Trump could have said or done last night to change that.  Even when he modified his position and included policy that Democrats traditionally favor, their resistance remained high.  When Democratic lawmakers were asked how they felt about some of Trump's message being more along the lines of the Democrat's agenda, they criticized him for chaning his position.    That's what real resistance looks like.

Most salespeople encounter prospects with that kind of resistance only when they are making cold calls and then, only because most of them are so inept at lowering resistance! When salespeople finally get an opportunity to meet or schedule follow up calls with their prospects, resistance is rarely close to what we saw last night. But when it is, the following steps must be taken for there to be any hope of success:

  • Be aware of the resistance
  • Stop what you are doing
  • Agree and Take the necessary steps to lower the resistance
  • Offer comforting messages that your prospect can agree with
  • Confirm that resistance has been lowered
  • Ask and receive permission to continue
  • Remain aware of any change in resistance
  • Rinse and Repeat if necessary

Don't resist dealing with resistance!  

Topics: Dave Kurlan, overcoming resistance, resistance to change, sales resistance, Donald Trump

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About Dave

Best-Selling Author, Keynote Speaker and Sales Thought Leader.  Dave Kurlan's Understanding the Sales Force Blog has earned a medal for the Top Sales & Marketing Blog award for six consecutive years.  Dave's Blog earned a Bronze Medal in 2016 and this article earned a Bronze Medal for Top Sales Blog post in 2016. Read more about Dave.

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