Top 6 Reasons Decision Makers Fail to Attend Your Meetings

Posted by Dave Kurlan on Mon, Jul 29, 2013 @ 21:07 PM

selling to a large groupMy mind doesn't work the same as most people.  I always seem to find a sales analogy buried somewhere.  Frank, who writes the Sales Archaeologist Blog, has that ability too.

Recently, at a picnic with my family, I took note of all the guests and couldn't help but see the similarities between the picnic and selling to a group.

Representing the competition were the ants - ready and willing to take anything away from us that they could.

A bird was flying overhead ready to crap all over us.  This reminded me of the prospect who has a strong relationship with the incumbent vendor.  They sit there and wait for the perfect moment to make you look bad.

The Yellow Jackets couldn't stay away either.  No, like the folks from Purchasing, they don't like it when you have a get-together without them and they'll find a way to sting you if you don't play the game by their rules.

Butterflies were fluttering about and they reminded me of the interested observers who join gatherings like this, but have no influence and attend to justify their existence.

Who wasn't there?  

As with most group sales calls, the real decision-makers weren't there.  These are the executives who task others to gather information, but don't usually appear in the meetings.  Bears didn't appear at our picnic either because they don't work out of the location we visited.  They were up north and completely out of sight. 

So what are the takeaways from this silly analogy?

Prior to a meeting with a group, it is always crucial to learn the roles and responsibilities of each attendee.  If the people you need to have in the meeting haven't chosen to attend, several things could have occurred:

  • You did not uncover a compelling reason for them to buy, so it wasn't important enough for the right people to be there;
  • You didn't differentiate yourself enough for decision-makers to take you seriously;
  • You didn't uncover the timeline and they aren't close to being ready;
  • You didn't have the right people in your first meeting and their job was to protect their boss;
  • They have no intention of doing business with you, so they didn't want to waste the decision-maker's time;
  • They were simply picking your brain, learning about your capabilities, and teasing a proposal out of you so that they could get a better deal from the company they wanted to buy from.
Of course there are more possibilities, but you get the picture.  Many salespeople try to push forward even when the right people aren't scheduled to attend, but it's generally a formula for failure.  Follow the sales process the right way, from the beginning, meeting all of your intended milestones.  If you can't reach the next stage because a milestone could not be met, stop the sales process.  People want what they can't have, but if you give them what they want, despite not meeting the milestones, you won't have any leverage later in the sales process when you really need it.

Topics: Dave Kurlan, Consultative Selling, sales training, sales tips, buyer focused selling, selling to groups

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Best-Selling Author, Keynote Speaker and Sales Thought Leader.  Dave Kurlan's Understanding the Sales Force Blog has earned medals for the Top Sales & Marketing Blog award for eight consecutive years. This article earned a Bronze Medal for Top Sales Blog post in 2016, this one earned a Silver medal for 2017, and this article earned Silver for 2018. Read more about Dave.

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