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Top Producers, Top Salespeople, or Good Account Managers?

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.

You know the quote from the bible, "and the meek shall inherit the earth"?  Well I think it applies to many top salespeople that are not also top producers.  I'll explain.

A top producer helps the company grow by finding and closing new business while a top salesperson often lives off of business that has already been brought into the company, many times, not even by the salesperson that currently owns it.  You can call it residual, reorders, repeat, call-ins, contract or ongoing business, it is still the same - the salesperson as account manager - and probably a good one - but still account manager. Or you can call it major accounts, national accounts, global accounts, or key accounts but it's still the same - account manager.  Both are way different than producers.  

When top management is unable or unwilling to recognize the difference between top producers and their good account managers, mistakenly believing that their good account managers are also good salespeople, the company is probably not experiencing very strong growth.  

And many of those good account managers who are mistakenly called top salespeople are, well, meek. We have the data to prove it! And so, the meek shall inherit the best accounts brought in by the top producers.  Hardly seems fair.

(c) Copyright 2009 Dave Kurlan



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Posted by Dave Kurlan on Wed, Aug 26, 2009 @ 11:14 PM

COMMENTS

Dave, I have a new client that has grown, in this economy, in a construction related industry with strong account managers who maintain current channels. They grow by stealing good account managers from their industry. Just pointing out a possible exception to the rule.

posted on Thursday, August 27, 2009 at 9:07 AM by Karl Scheible


Good point Karl. 
 
I'm not saying good account managers are bad to have; I'm saying that we shouldn't confuse good account managers with good salespeople - they are not the same - different skill sets, different motivations, different expectations, different animals.

posted on Thursday, August 27, 2009 at 9:08 AM by Dave Kurlan


Slaves to the figures combined with a reluctance to consider those figures just might be masking a few icebergs - the again inorance is bliss

posted on Sunday, August 30, 2009 at 9:27 AM by Ray Bigger


Comments have been closed for this article.