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Sales 2.0 - The Answer to our Prayers or a Costly Distraction?

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.

Every day I read, hear and get asked about the various modern methods for salespeople to meet, engage and get in front of prospects.  Every day, the emphasis moves a little further toward the Sales 2.0 approach to getting found - LinkedIn, Blogs, Facebook, Twitter, E-blasts, and Youtube.  As a result, the emphasis moves further away from traditional prospecting. It was just two years ago that everyone was writing - trumpeting - that Cold Calling was dead, that Selling was dead.

Let's take a look at this phenomenon from another perspective.  Sales 2.0 is simply a high-tech, 21st Century version of the low-tech, 20th Century method for approaching, engaging and getting in front of prospects.  You know what I'm referring to:

  • Networking events
  • Leads groups
  • Inner circles
  • Social circles
  • Religious groups
  • Country Clubs
  • Friends
Salespeople did it all with handshakes and telephones and it did for salespeople in the 20th Century what Sales 2.0 does for salespeople in the 21st Century - only slower and less superficially.  The bigger difference is that 20th Century Salespeople understood that those groups were supplements - albeit important ones - to the primary activity of prospecting.  For some reason, 21st Century salespeople think that prospecting is the supplement to Sales 2.0.  Well I have news for you...

Hear Ye, Hear Ye.

You can't control the number of quality opportunities that come your way from Sales 2.0 activities.  I'm not suggesting that salespeople abandon Sales 2.0.  Far from it.  I've posted 630+ articles on this Blog and they generate more leads than you could imagine.  However, they aren't all to our target market, they are often to the wrong person in the organization, very often of questionable quality, and in some cases, it would be difficult to even call them leads.  Despite that,  it is still a more effective method for generating leads than many alternatives.  The very important point is that we don't know what the quantity and quality of the leads will be on any given week so leads can only supplement traditional methods of attracting new business. They cannot replace them.

So Blog away my friends.  Connect to everyone you can.  Upload your videos.  Just do it at night because during the day - you have to prospect the old fashioned way.



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Posted by Dave Kurlan on Tue, May 04, 2010 @ 08:29 PM

COMMENTS

Don't forget the old walk-in form of prospecting. You may find you get to meet the person you want since very few sales people do this any more. Thre is no crowd in the reception area. It's spring time, get out in the air, stop in and maybe you'll be surprised.

posted on Wednesday, May 05, 2010 at 5:55 AM by Ed Kleinman


The temptation for younger salespeople is to believe that social media will allow the whole sales process to be done without ever picking up the phone. Nothing can be further from the truth. Social media can give you all kinds of good information about the person or company and help facilitate the conversation, but it can't replace meeting in person or talking over the phone to really understand a client's needs. You can't see the pain in their face or hear the urgency in their voice if you only communicate electronically.

posted on Wednesday, May 05, 2010 at 9:14 AM by Everet Kamikawa


Dave, 
 
I believe you're excluding my personal niche which is using Sales 2.0 tools for ACTIVE OUTBOUND prospecting.  
 
A lot of this centers around pre-call prep and adds in good old fashioned referral selling into the process.  
 
Just so we don't lose the fact that Sales 2.0 is NOT just about INBOUND leads it's about OUTBOUND prospecting too.  
 
I coined the term "Sales 2.0" so I feel I'm allowed to keep working on the definition :) 
 
Nigel

posted on Wednesday, May 05, 2010 at 6:26 PM by Nigel Edelshain


Dave: Your blog reminded me of my early sales career when I knew every facet of my colleagues' personal lives because they used the phone for hours to speak people other than prospects. That didn't diminish the value of the phone as a sales tool. Like the phone, social media can be a valuable sales tool, or a huge time-sucking leech. Salesperson's choice. 
 
 
 
But with prospect buying needs--and resources required--being almost infinitely broad, I'm not comfortable pronouncing social media a killer tool any more than saying it's limited and should only be used outside of the business day. If you're selling industrial pumps in the midwest 50-something buyers, you're probably wasting time on Twitter and should jump in your car to get to Rotary Club breakfast meeting next week. If you're selling web design tools to advertising agencies in New York and Chicago, spending an hour or two per day online might serve you better than walking in an out of lobbies and leaving your business card with the receptionist (or, more commonly today, the security guard). 
 
 
 
A related blog I wrote on this topic:  
 
"Hope or Hype: is Social Media Living up to Its Promise for Salespeople?"

posted on Thursday, May 06, 2010 at 11:13 AM by Andrew Rudin


Thanks Andy - great distinctions!

posted on Thursday, May 06, 2010 at 11:23 AM by Dave Kurlan


Nigel - thanks for mentioning your role in 2.0!

posted on Thursday, May 06, 2010 at 11:24 AM by Dave Kurlan


Like everything else, it needs to be kept in perspective. There have always been and will continue to be technological advances in sales. The phone, computers, mobile phones, the internet, CRM systems, etc. are all geared to make it more effective and efficient to contact and communicate with customers and prospects. At EcSELL we utilize many of the new technologies and can touch more people than ever before with fewer sales associates and in fewer hours. By doing more of what Dave mentioned we can be more effective at driving leads as well. 
 
BUT--when the sales 2.0 hype masks the need to identify and acquire the right talent, when it covers the need to execute a sales methodology, when it replaces the need to always improve skills within the methodology--sals reps will be no more productive. Regardless of the advances in technology, the importance of leadership, coaching and management as drivers of sales team performance are timeless. 
 
 
 
However one wants to term it (sales 2.0 is a powerfulline), it is rarely the quality of the "clubs", but more the skill of the "golfer".

posted on Thursday, May 06, 2010 at 10:58 PM by Bill Eckstrom


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