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Understanding the Sales Force

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Commitment on the Sales Force - Becoming More Rare

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.
As more and more is expected of salespeople today, I see less and less commitment to do what it takes.

Bob says he can't effectively perform in his role unless he puts in 50-55 hours per week and he's just not a 50 hours per week guy.  By the way, at 50 hours he'd be putting in 15 fewer hours than me.

Greg is having trouble getting to the right people, despite the lessons learned from two years of calling on the wrong people and learning how far that can go.

Bill is having anxiety attacks but is sure to mention that it isn't an excuse.

Charlie didn't want to do it my way for many months.  After finally realizing that his way doesn't work, he's finally willing to listen - to the parts he agrees with.

Phil works as hard as anybody but he's way too nice.  Prospects get away with sticking in his pipeline for way too long.

And to top it all off, executives seem to put up with it, not willing to hold their people accountable to the levels of commitment that are required for success.

Enough ranting by me. You're welcome to rant as long as you don't use their real names!

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Posted by Dave Kurlan on Thu, Jan 17, 2008 @ 05:35 PM

COMMENTS

and you wonder why you don't get comments

posted on Friday, January 18, 2008 at 9:33 AM by Mike Eagan


I don't have time to prospect. The dog ate my paper. I have to much admin to do. The economy is down. The company doesn't have competitive products. My dog ate my paper. Were do we start. Yes there are some committed sales people and they are usually at the top of the charts and normally not in their office. Of all the stuff that we hear out there it normally leads to excuses as to why they don't have time to prospect. We love to hear that. We just simply take them through the exercise of 10 calls. You make 10 dials, the statistics tell us beyond a doubt that on an extremely good day you might talk to 3 people. So the question always is, "how long does it take to not talk to 7 people?'

posted on Wednesday, January 23, 2008 at 8:55 AM by tony


Hi Dave,
You are "right on" about less commitment of sales people today.
Rather than naming "names" here is a RANT about what I have repeatedly seen as the underlying cause of the problem. At the heart of this "lack of commitment" are two areas: Excuse making (which their managers and executives allow, believe & blindly accept in our politically correct world...because they don't want to "upset" or "alienate" any sales person) and another "phenomenon" borrowed from the current American political scene: That the "under-performers" are VICTIMS who deserve "entitlements" and that is okay in today's society & workplace! Because many of the politicians are always trying to appeal to "victims" many in our workforce identify with this enabling message and take it to the workplace so someone/some manager can either "help" them or "understand" them or "give them a pass" because that's easier than making a personal commitment or changing and doing the productive work that successful sales people commit to doing on a regular basis ( the daily number of dials, the conversations, the appointments, the monthly activity and results, etc.)
Early in my career, one of my first managers told me a FACT about success: if you want to do well in business and sales, do the things that unsucessful sales people can't or won't do and you will succeed. He was correct back then and it is still excellent advice today!
So to those frustrated by under commited sales people around them: make a list of the critical things the under-achievers aren't doing...and do it. Commit to doing it and watch them in your "rear view mirror" as you pass them by.

posted on Thursday, January 24, 2008 at 2:26 PM by Phil Kash


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