How Much Crap Do You Put Up With From Your Sales Force?

Posted by Dave Kurlan on Wed, Jan 12, 2011 @ 08:01 AM

crapAs much as this title resonates for most of you, your salespeople will probably ask, "Are you kidding me? It should say, 'How much crap do we have to put up with from Management'?"

Everything you ask for, demand, and expect; everybody you direct, coach and hold accountable; every comment, suggestion, correction and criticism - Your salespeople simply don't receive your communications in the same spirit you intended.  They think it's crap!  You're either being unfair, hyper critical, too negative, or selfish.  Perhaps you aren't handling your messages as effectively as you could.  Perhaps you are.  It's probably somewhere in the middle.  There are three important considerations though:

  1. Continue directing, demanding, expecting, coaching, commenting, suggesting, correcting, criticizing and holding your salespeople accountable.  You may not have the best style and they may not like it, but the results will still be better than if you stopped or ignored them.  Just continue to improve your timing and your style.
  2. After you give your salespeople input, their reactions are what you consider to be crap.  So crap flows both ways. 
  3. When someone can't stand the crap anymore, there will be movement.  They will leave, you will terminate them, or you will leave (if you don't own the company).

I have another rule about crap, although this one is more anecdotal than scientific.  You will get the most crap (as a reaction to what they perceive as crap) from the salespeople at the opposite ends of the performance spectrum while the salespeople in the middle tend to perceive, and thus return, far less crap.

What are your experiences with sales force crap?

Topics: Dave Kurlan, sales management, shithead salespeople, shithead sales managers

View All 1,600 Articles

About Dave

Best-Selling Author, Keynote Speaker and Sales Thought Leader.  Dave Kurlan's Understanding the Sales Force Blog has earned a medal for the Top Sales & Marketing Blog award for six consecutive years.  Dave's Blog earned a Bronze Medal in 2016 and this article earned a Bronze Medal for Top Sales Blog post in 2016. Read more about Dave.

Email Dave

View Dave Kurlan's LinkedIn profile View Dave Kurlan's profile

Subscribe 

Receive new articles via email
Subscribe
 to the Blog on your Kindle 

Search the site

 

Audio Book
Top 30 on Kindle
Top 100 on Amazon

Awards

 2016 Top Sales & Marketing Individual Blog - Bronze

2016 Top Sales & Marketing Blog Post - Bronze

2016 Top Sales & Marketing Assessment Tool - Gold

Top Sales & Marketing Awards 2015 -  Bronze - Thought Leader

2016 Top Sales & Marketing Podcast - Gold

2016 Top Sales & Marketing Webinar - Gold

Top Sales & Marketing Awards 2015 - Bronze - eBook/White Paper

Dave Kurlan Top 50 Sales Influencer 2015

Sales Pro Insider Blog

Top 50 most innovative sales bloggers

Top100Strategic

Top100SalesInfluencersOnTwitter

Sales & Marketing Hall of Fame Inductee

Hubspot Top 25 Blogs

 

Free Tools

Sales Process Grader

Sales Candidate Assessment Free Trial

Sales Ghost Calculator

Sales Force Grader

Sales Hiring Mistake Calculator

FREE Recruiting Process Grader

Other Great Sites

top sales world

Evan Elite Promotion New

 alltop