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Understanding the Sales Force

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Some Salespeople Possess This Non Stop Sales Motivator

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.

motivationMore than three months ago, I posted this article about Money Motivated Salespeople Being a Dying Breed.

I wrote that Objective Management Group would be retiring the Money Motivated finding in its assessments, to be replaced with three findings:

  1. Total Motivation
  2. Extrinsic Motivation
  3. Intrinsic Motivation
I described the important distinctions between numbers 2 and 3 and provided examples.
Last month, I was working with two of Objective Management Group's partners, Paul Lushin of Lushin and Associates, and Steve Taback of TEM Associates, along with their teams of sales development experts.  They brought it to my attention that we may have missed a subtle but important example of Intrinsic Motivation: people who are out to prove something - either to others or themselves.  They were right.
Those out to prove it to someone, dead or alive, a group of someones, or some very specific someones, may be even more motivated than those who we have always recognized as extremely money motivated.  Ironically, at the start of my sales career and during the early years of my sales development and assessment businesses, proof was my primary form of motivation!
People with something to prove may be out to prove it to themselves, you, their colleagues, those who said they couldn't sell, those who would like to see them fail, or those who might be threatened by their success. Some might even be trying to provide something to someone who has passed and won't ever be able to say to them, "Well, you did it and I'm proud of you!"  That last example is the double edged sword.  While it provides eternal sales motivation, the individual on that mission may be somewhat messed up....
Do you have anyone on your sales force that isn't motivated by the usual methods but may something to prove?


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Posted by Dave Kurlan on Mon, Jul 11, 2011 @ 05:40 AM

COMMENTS

Dave 
 
I have observed an interesting phenomena in this regard when we evaluate a sales team. In some cases, when the assessment shows that a person lacks skills to succeed they experience a short term burst of energy and results as they seek to prove the evaluation was wrong about them. However, they quickly revert to form and frequently leave the company as they realize that they really don't want to work that hard! In that case the motivation is there but only for a short time and is not sustainable. Have you found that this type of motivation is sustainable over the long haul? or is it always a temporary situation?

posted on Monday, July 11, 2011 at 6:11 AM by Dan Caramanico


Dave, I’m delighted you’ve made this change. I always thought you placed too much emphasis on money motivation. Maybe for commodity sales people. But “value” sellers have to value more – especially helping customers. Startup entrepreneurs certainly are motivated differently. I’ve always looked for McClelland’s “need for achievement”.

posted on Monday, July 11, 2011 at 7:19 AM by Jim Burns


Dave: You are correct in your analysis of intrinsic motivation being a very strong motivator for some people. I am one of them myself but I am head of marketing and purchasing for our Ag Division, not a sales rep or Sales Manager. How would a Sales Manager or Sales VP use this knowledge PROPERLY because it could be a slippery slope if not applied properly (i.e.-telling a sales rep or Sales Manager that they cannot succeed AND knowing that they are intrinsically motivated) 
 
 
 

posted on Monday, July 11, 2011 at 7:40 AM by Tom Hansen


I have always believed that Need for Approval can be a strong motivator...when channeled correctly. That said, there are far more productive motivators!

posted on Monday, July 11, 2011 at 8:24 AM by Karl Scheible


Tim Tebow's current commercial promoting an energy drink speaks directly to the point. He says "Thank you" to the people who said he would never win a Heisman, be a first round draft pick, etc. Essentially confirming that his need to "prove something" was his motivation!

posted on Monday, July 11, 2011 at 10:43 AM by Mike Shannon


So, it sounds like there is a reliable way to test job applicants for this desire to prove something... I want everyone who works for me trying to prove something everyday!

posted on Monday, July 11, 2011 at 11:09 AM by Bill Becker


@Tom 
 
Great question Tom! Ideally, the sales manager - and yes, even the marketing manager must learn what motivates each salesperson. Whether it's intrinsic or extrinsic. Certainly our evaluation can tell you this but not the specifics - you have to get the specifics from them. 
 
If it turns out that they have something to prove, you wouldn't tell them that they can't do it - in others words, you don't necessarily want them to have to prove it to you. Instead, you have to learn more about WHO they are trying to prove it to so you can push that button, like, "So if your father were alive to see what you did this week, what would he say?"

posted on Monday, July 11, 2011 at 1:15 PM by Dave Kurlan


@Mike - thanks for sharing that Tebow commercial - great example!

posted on Monday, July 11, 2011 at 1:17 PM by Dave Kurlan


@Bill - yes - our sales candidate assessment does identify how motivated they are and what they balance is between intrinsic (where prove to someone comes from) and extrinsic (where money comes from). But not all salespeople have something to prove and not all are motivated that way. Ideally, you want a sales force of people who are highly motivated - but it doesn't matter what motivates them as long as the what gets the job done.

posted on Monday, July 11, 2011 at 1:19 PM by Dave Kurlan


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