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Can Most Salespeople be Trusted?

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.

I hope you'll participate in a project I am working on called the Trust Project.

Believe it or not, salespeople get a bad rap.  All it takes is one bad experience with a sleazy, lying, manipulative, high-pressure salesperson.  All it takes is to be scammed one time.  All it takes is to be pestered by an amateur.  One bad experience and an individual's concept of salespeople is forever damaged.

But why?  If you have a bad experience with another professional - a doctor, lawyer, accountant, architect, engineer, scientist, teacher, chimney sweep, carpenter, arborist, plumber, electrician, mason, consultant - you simply find yourself another professional rather than assuming that everyone in that particular field is unethical.  Why do salespeople so often become the collective equivalent of the worst experience someone has ever had?

My hope is that the results of this project will change the way we evaluate and train salespeople in the future.  I would like to collect enough data to produce the definitive report on why salespeople are trusted - or not - and by industry.  In this way, perhaps we can identify - with the data to back it up - specifically which salespeople are least and most trusted and change the way those people are trained in an effort to overcome the reputations they have developed.

In order to do this, I'll need your help with just two things:

  1. Take this short survey yourself.
  2. Share it with anyone and everyone who has ever been sold anything.
We'll need thousands of completed surveys for the results to have teeth so I'm counting on your help.
Thanks so much,
Dave


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Posted by Dave Kurlan on Tue, Aug 23, 2011 @ 05:02 AM

COMMENTS

Sounds like an interesting project you are working on Dave! I took the survey a few days ago. Looking forward to learning and seeing more about the results and how it shapes Objective Management Group.

posted on Wednesday, August 24, 2011 at 1:16 PM by Mark Mathson


for me trust is earned quickly if a sales person ask me questions that are meaningful and are looking to find out why I. Am taking time to talk to them. Auto sales people are the worst of the lot.

posted on Wednesday, August 31, 2011 at 6:05 AM by Tony Cole cole


This will throw up some surprises I am sure. I agree with Tony that when trust is built built and maintained it is the key.

posted on Sunday, September 04, 2011 at 12:50 AM by Ray Bigger


On one hand, I find that sales people are much more reliable, listen better and offer more solutions when I seek them out. On the other hand, I have to analyze offers much more carefully when I am being "hunted." 
 
As a sales person, I have a decent sense of when I am dealing with a solution-oriented sales person rather than someone who wants to push whatever it is they happen to be repping.

posted on Tuesday, October 18, 2011 at 12:22 PM by Syd Salmon


Comments have been closed for this article.