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Sales Assessment Says He's Weak but He Made President's Club

  
  
  

Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales development expert.

Yesterday a well meaning Sales Manager, in defense of his salesperson, asked me how a salesperson who made "Club" could possibly assess so poorly.  It's a great question with a dozen or more possible explanations.  Here are some: 

  • One or two big hits - exceptions rather than sustained performance
  • Existing accounts grew
  • Accounts were inherited
  • Had help closing his accounts
  • Been in the industry for a long time and was well known and well respected
  • Owns the biggest accounts
  • Owns the richest territory
  • All renewal business
  • Large portion of call-in business
  • Opportunity knocks - in the right place at the right time
  • Had the opportunities in the pipeline forever and they finally closed
  • Had exceptional marketing support to generate interest and leads

Rather than asking how someone who has achieved success could assess so poorly, what if I asked this tried and true question:  If you take away all of his existing business, customers,  sales manager, leads, call-ins and pipeline, and told him he had six months to go out and find and close 50% of a year's quota, how would he do?

Tomorrow (June 12, 2009) on Meet the Sales Experts my guest will be Bill Murray. Visit Meet the Sales Experts at 12 Noon ET to hear Bill live. 

(c) Copyright 2009 Dave Kurlan



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Posted by Dave Kurlan on Thu, Jun 11, 2009 @ 07:42 PM

COMMENTS

Dave 
 
 
 
I had exactly the same situation this morning where a client using an express screen had their top salesperson complete the evaluation as if they were applying for the position. This person got a not hireable and the client wanted to know how this could happen when she was his best sales person. 
 
 
 
Firstly, an existing sales team member shouldn't have completed the screen for all sorts of reasons but the underlying reason they failed was that they were working almost exclusively on call in business that were highly qualified even to the point of knowing the cost and benefits of the product and the product having almost no competition. The fact is that the bar has been set so low by the client that any active selling requiring hunting, qualifying and closing by the sales team would be impossible. 
 
 
 
It was good to get the not hireable result for this person as it shone a spotlight on the weaknesses within their sales team.

posted on Thursday, June 11, 2009 at 9:12 PM by Gary Delbridge


Dave, 
When you present yourself objectively as the way when the possibility of options is so vast, your opportunity to be wrong or misinterpreted is more likely than not. 
Botom line the bloke evaluated was making money and effective for the his company. What else is there?

posted on Thursday, June 11, 2009 at 10:37 PM by John Trigs


Dave 
 
The assessment isn't a "death sentence" for a salesperson just an assessment of the likelyhood of success. In baseball (at least in real baseball as played in the national league) the pitcher hits a home run once in a great while. But would you bet the ranch on that happening on a consistent basis? Definately not. If you consistently hire salespeople who assess "weak" you will be like the baseball manager trying to win games with "pitchers" hitting clean-up. You might win a game here an there but a world series championship is probably not in the future.

posted on Friday, June 12, 2009 at 4:35 AM by Dan Caramanico


@John, 
 
As Dan said, it's about consistency and sustainability. In the real-life case above, more than one of those scenarios were at play. Companies must differentiate between luck, effective account management, and great production.

posted on Friday, June 12, 2009 at 6:16 AM by Dave Kurlan


Not a shocker. I've seen it before, but the reality is it will likely not be sustained. People can overcome their weaknesses to perform, but since they are not likey a natural, one doesn't see the on-going achievements. Bottom line is this, given the cost of a poor hire, why go against what science proves is most accurate?

posted on Friday, June 12, 2009 at 7:43 AM by Bill Eckstrom


Dave, the situation you've described is all too common. This situation is one of the common reasons I hear from VP's of Sales for why they need to realign their sales force. All too often, improperly aligned territories punish good sales representatives and reward bad ones (lowering overall sales). An improved territory alignment quickly shows who the real producers are and total sales then begin to climb.

posted on Tuesday, February 02, 2010 at 12:09 PM by Phil Brennan


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