COMMENTS
After it is over, ask why
Customeres will say anything to keep from telling you the real reason
When they do, re-state the question in a different manner
Before you take a shot at a prospect, call a time out.
Reminds me of Rocky's story at training last week. A prospect told him he wouldn't buy because he spelled a word wrong and he wasn't sure he wanted to work with someone who didn't pay closer attention to details. He told the prospect he was confusing selling skills with spelling skills, and if he had to explain the difference to him he's not sure he could but he was quite sure that these were mutually exclusive. The prospect bought!
Never respond emotionally.
Asking the right question is often the secret to help others discover their own answer.
The tone is which you communicate has more power than your words.
In the art of war, it is effective to distract your opponent in order to execute your major purpose.
Lou may have been trying to get the umpire to lose focus on the call and favor the rest.
Don't bite the hand that feeds you.
The reason your prospect asks a question is more important than any answer you can give.
Focus on what you can control.
Never take the bait, unless you know the hook is harmless.
Not many sales would be made if all sales people had an attitude...No matter if you call a strike...make a pitch...or give an English lesson...leave the attitude at home along with the foul mouth.....
Lou 'Thank God you left St. Pete'
Piniela. Biggest hype manager that ever put on a uniform...Kinda like the guy in the office who goes around throwing F-BOMBS at his co-workers... everybody is sick of it but what can they do.