10 Reasons Why Parents of Toddlers Make Better Sales Coaches Than Sales Managers

Posted by Dave Kurlan on Thu, May 24, 2018 @ 18:05 PM

toddler

Toddlers watch Sesame Street, play with blocks, take baby steps, constantly ask 'why', eat food that has been cut into tiny bite size pieces, love to start with dessert, and love to have fun.  Their parents make sure they are comfortable, help them overcome their fears, work to prevent resistance and emotional meltdowns, and teach them as they go about their business.

What does any of this have to do with sales and sales leadership?  Read a bit more and I'll explain.

This week I hosted my annual Sales Leadership Intensive where CEOs, COOs, Sales VPs and Directors, Regional Sales Managers, Field Sales Managers, Front Line Sales Managers and Inside Sales Managers come to become great at coaching salespeople.

They learned some of these concepts:

  • Baby Steps - instead of going from A directly to Z, go from A, to B, to C, and so on until you eventually, and easily get to Z - your desired outcome.  This pertains to the actual coaching, the role plays that are part of every coaching conversation, and actual sales calls.
  • Sesame Street - based on the segment with 4 pictures and one of them doesn't belong, you learn to recognize what's missing from the debriefs of your salespeople, in sales role plays and in actual sales calls.
  • Red Blocks - the few words and phrases out of many stated by salespeople in coaching, in role plays and by prospects that are candidates for follow up questions.
  • Why - the thought process that drives every question in sales coaching debriefs, sales role plays and actual sales calls.
  • Bite-Sized Pieces - instead of trying to get your salespeople to eat the entire elephant, have them eat it one bite at a time.  They can't work on all of their weaknesses and skill gaps at once so help them identify one they agree with and have them go to work on that.
  • Comfortable - keeping your salespeople comfortable, or recognizing and managing resistance during coaching and sales conversations, are the best examples of sales as an art form.  There are no successful coaching or selling outcomes when resistance is high.
  • Start with Dessert - the key to successful sales coaching debriefs is to begin at the end and work backwards.
  • Fears - These self-limiting beliefs are responsible for salespeople who self-sabotage their outcomes because they are afraid that their prospects will get upset with them. 
  • Fun - making sure that sales coaching conversations are fun will keep your salespeople coming back for more.

Parents of toddlers do these things all day long while sales managers, most of whom struggle mightily with coaching, do not.  Only 7% of all sales managers are effective at coaching.  They don't do it often enough, don't do it with all of their salespeople, don't do it effectively, don't achieve memorable outcomes, don't make it fun, don't provide tactical and strategic coaching, don't debrief,  and don't role play. So what do they do?  When it comes to their coaching, mostly they waste everyone's time.

Copyright iStock Photos

Topics: Dave Kurlan, Sales Coaching, role play, effective sales leadership

Help is Here for Salespeople Who Find Themselves as the Underdogs

Posted by Dave Kurlan on Thu, Apr 28, 2016 @ 19:04 PM

Underdog.jpg

You or your salespeople are on a call.  Is it an uphill battle?  Do you feel like you need some luck to win the business? Are you up against an incumbent - and your prospect is happy with them?  Are there too many competitors - and you are having trouble getting noticed?  Does the prospect claim to only care about price - and you aren't the lowest?  Do they just want a proposal or a quote - and you feel like you need to provide it to them?  Do you have trouble winning most of the time?  Do you almost always face resistance of some kind? Is it difficult to simply get a meeting?I wrote an article for the SellingPower blog where we discuss the challenges of being an underdog. Read it to now to learn how you can outsell the big companies.

Another one of my articles was named the Top Sales Blog post of the week.  If you missed it, I explained how coyotes show us the importance of external motivation.

Sales VP's, Sales Directors, Regional Sales Managers, National Sales Managers, Local Sales Managers, CEO's, Presidents, Channel Sales Directors, Inside Sales Managers, Board Members and more come from companies of all sizes and industries to attend our Annual Sales Leadership Intensive (where we limit attendance to fewer than 30 attendees) in May.  Every graduate says that this is the-best-training that they have ever attended.  We focus on showing, demonstrating and training sales leaders to coach salespeople in the most impactful and effective way, and nobody does this like we do.  Coaching is how you impact important deals.  Coaching helps you develop salespeople.  Coaching leads to revenue growth.  Nothing - and I mean nothing - has a greater impact on the sales organization than when you spend half of your time coaching and you conduct coaching the right way.  If you would like to join us, we would love to see you there.  This embedded discount code/link will give you a special 30% discount. [Update - Sold Out]

There was a tremendous amount of interest in these ten articles over the past 4 months:

Uncovering Pain Doesn't Close the Sale and the 3 Conditions That Will

On Our Doorstep - 5 Keys to Prepare Your Sales Force for the Recession

Why More Salespeople Suck Than Ever Before 

Why Company Methods to Rank and Compensate Salespeople Are All Wrong?

Proof of How Poorly the Bottom 74% of Salespeople Perform

One of These Two Assessments is More Predictive of Sales Success

The Challenges of Coaching Different Types of Salespeople

How We Discovered They Had the Wrong Salespeople

Why This is Such a Great Sales Book

Sales Performance Improves When You Stop Worrying About Your Words

Topics: Dave Kurlan, Sales Coaching, effective sales leadership, sales management seminar, closing more sales, beating the competition

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About Dave

Best-Selling Author, Keynote Speaker and Sales Thought Leader.  Dave Kurlan's Understanding the Sales Force Blog earned a medal for the Top Sales & Marketing Blog award for six consecutive years. This article earned a Bronze Medal for Top Sales Blog post in 2016 and this one for 2017. Read more about Dave.

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