The Sales Expeditor

Are Your Salespeople Great Ambassadors?

Posted by Chris Mott on Wed, Oct 07, 2015 @ 12:10 PM

Recently, I was at a conference and the terrific keynote speaker shared a story about a one million dollar account, the no-brainer annual renewal, and how the salesperson completely blew the deal with one ill-conceived sentence. In this scenario, the salesperson completely failed to understand and appreciate some of the sensitivities of his corporate audience. It is important to recognize that Management is responsible for recognizing these challenges while providing skills coaching to a salesperson's Ambassadorial temperament.  

Have you have ever conducted a customer feedback survey? If so, you have likely heard things that made you cringe. Customer-facing people will create, reinforce and often taint client and prospect perceptions of your company. Problems with messaging, tone and clarity usually have quite a lasting impact. 

In this video, I discuss this and offer some important insights.

Do you want to know more about what motivates and holds your salespeople back? Take a few minutes to complete the checklist below.


Topics: chris mott, coaching salespeople, account management, win-loss analysis

Selling Value When Your Prospect is a Price Shopper

Posted by Chris Mott on Thu, Oct 01, 2015 @ 10:10 AM

Have you ever been in a scenario where you had to sell value, but your prospect was interested in nothing other than how low you could go? That might be an exciting proposition if you were trying to win a Limbo contest, but if you are trying to win the business and protect margin, you may have quite the challenge on your hands. In order to sell value to price shoppers, salespeople must be very highly skilled along with having supportive sales DNA and beliefs. Additionally, it will take lots of practice. Salespeople who tend to become emotional could lose objectivity and if they identify with buying based on price, they won't push back. If salespeople aren't comfortable having a financial discussion, they won't be effective at discussing the very issues that create value.

In this short video, I explore this challenge and sales management's response.

Is it important for you and your team to be more effective at handing price shoppers? Are you losing too many deals and wasting too much time? Get some quick feedback on your sales force and the other things that might be causing this.


Topics: Sales Coaching, chris mott, selling value, price shoppers, improve win rates

Are Your Salespeople Really Selling Consultatively?

Posted by Chris Mott on Tue, Sep 29, 2015 @ 12:09 PM

Do you sell consultatively? Salespeople and sales leaders frequently think that they are, when in reality, they are either selling transactionally or applying solution selling. Does that statement bother you? Does it raise any questions? According to Objective Management Group and its data from evaluating and assessing close to a million salespeople, salespeople possess an average of only 48% of the attributes of a consultative seller. 

My video post today discusses this in some detail. Watch it and then go ask your saleseople to define consultative selling. You likely be frustrated by the answers.  

If you need to hire salespeople who have great consultative selling ability, read our whitepaper on sales selection.

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Topics: Consultative Selling, recruiting sales people, chris mott, hiring great salespeople, selling value

Sales Leaders Can Benefit From Forgetting What They Know   

Posted by Chris Mott on Thu, Sep 17, 2015 @ 10:09 AM

When sales managers know their salespeople quite well, that can be a really good thing. However, there is a difference between knowing them and knowing what makes them tick. Understanding what motivates them, how they process information, when to nurture and when to push are indispensable for coaching them to the next level. What happens when sales managers don't know their salespeople as well as they should? As they said in last night's GOP debate, the current occupant of the White House just doesn't know what he doesn't know. When sales leaders don't know what they don't know, there can be tremendous risk.

Insight from people and organizations who are not directly invested in the existing people, systems and processes can help you develop a new perspective if you are open-minded enough.

This short video discusses why sales leaders may reject information that does not represent their opinion or frame of reference and cause them to miss an opportunity for greater understanding, change and improved performance. 

Building a world-class sales force requires that we continually update our perception of what we believe we know. Evaluating your sales force using a new lens will challenge your assumptions and identify the things that you didn't know that you didn't know.        


Topics: developing better sales teams, developing your sales people, sales development, better management skills

Are You Frustrated With Your Salespeople? - Coach Your Sales Managers.

Posted by Chris Mott on Tue, Sep 15, 2015 @ 08:09 AM

It shouldn't be a surprise that employees apply more of what they learn when training is supplemented with coaching. But how frequently does that happen and how effective is the coaching when it does happen?  You might be surprised...

Dave Kurlan shared some mind blowing statistics from Objective Management Group (OMG) in this 2009 article about sales leaders. Please take a moment to read that and then return here.  

Many sales leaders are not having appreciable impact on the sales force. Since the majority of Presidents and CEO's rise to their positions from technical, operations and finance roles, they may not see how important it is for sales managers to be coached.  Sales VPs and Directors may have come from similar backgrounds where sales management coaching did not take place and as a result, may not know the importance of providing high impact coaching like this..

In this short video I discuss this challenge and offer a recent client experience.

If you want to be a better coach, why not attend our Sales Leadership Intensive later this month. Click on this link for more information. 

Topics: sales management training, chris mott, sales growth, manage sales more effectively, coaching sales managers,

What Untrainable Salespeople Sound Like and What That Means to You

Posted by Chris Mott on Wed, Sep 09, 2015 @ 09:09 AM

When a salesperson needs help, but appears to be untrainable or uncoachable, it's like they are a fish out of water. We know that selling has changed dramtically since 2009. The pressure on companies to adapt to these changes are greater than ever. Unfortunately, a measurable percentage of salespeople lack the personal incentive to change. All too frequently this includes top performers. Building a great sales force requires a core of people who are fundamentally sound and committed to improving their skills and effectiveness. In the video below I discuss what it sounds like when salespeople aren't Coachable and/or Trainable.         

If you want to learn more about your salesforce and how much better it can be click on the link below. 


Topics: sales training, sales motivation, chris mott, coaching salespeople

Should I Replace Myself As Sales Manager?

Posted by Chris Mott on Thu, Dec 11, 2014 @ 13:12 PM


Should I hire a sales manager or not?

Hiring the right sales manager will have a profound impact on your sales force and pay great dividends over time.  Accomplishing this takes planning, effort, commitment, and the willingness to address your personal skill gaps. 

Important considerations include:

  • Am I willing to manage them correctly?
  • Do we have the necessary infrastructure?
  • How will they be compensated?
  • What is my role?
  • How do i ensure the investment pays off?    

My post today discusses this question and some critical factors to consider.

Click on the icon below and download samples of our sales and sales management candidate assesments.

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Topics: sales management, sales managers, CEOs impact on sales, great sales management training

Sales Management Lessons My Dog Taught Me

Posted by Chris Mott on Thu, Oct 23, 2014 @ 13:10 PM

Sales and sales management lessons can come from anywhere!  Keep your eyes wide open, look for applications, and try them out.  While best practices always rule, even the best of those probably began as somebody's trial-and-error project.
Which brings us to the topic of today's video.  Do you have or know someone who has a dog?  Do you even like dogs?  Cesar Millan, sometimes referred to as the "Dog Whisperer", uses his own pack of dogs to correct the bad habits of dogs he is training. It turns out that dog packs have a significant impact on a dog's behavior.  Sales Managers can learn a lot from this!

In today's video, I would like to share some simple, but powerful sales management lessons that my dog, Lily, and her trainer taught me over the weekend:

Are you looking for additional ways to improve sales productivity?  Are the following questions on your mind?
  • How is Sales DNA impacting optimum results?
  • Why is sales forecasting so unpredictable?
  • What are our motivation challenges?
  • How can I be a better sales leader?
  • How can we be better at selling consultatively?
If so, consider evaluating yourself and your salesforce and click below.

Topics: effective sales leadership, change sales behavior, coaching salespeople, improve sales performance

Seven Tips for Simplified Selling

Posted by Chris Mott on Tue, Oct 21, 2014 @ 14:10 PM


Have you ever gone to buy something, asked a salesperson for help, and left completely confused?   

Why is it that we (salespeople) make simple things so complicated?

I believe that in a desire to sound intellegent, cover all the bases, and educate our prospects, we often confuse, put-off, and alienate the very people we are trying to help.

In my post today, I discuss this problem, and offer some simple solutions:


If you are committed to improving sales productivity by recruiting salespeople who "Will Sell", click on the icon below for a free trial of our Sales Candidate Assessment.

Sales Candidate Assessment Free Trial

Topics: Consultative Selling, sales process, coaching salespeople, questioning and listening

How Sales Leaders Can Demonstrate True Vested Interest

Posted by Chris Mott on Thu, Oct 16, 2014 @ 12:10 PM


The Hawthorne Effect says that people behave differently depending on who is observing them in a study environment. If you apply this to manager/employee interaction, it's reasonable to conclude that employees who feel supported, understood and cared about are likely to have a greater level of productivity.

World-class sales organizations pay great attention to the quality of the salesperson / sales leader relationship. In my post today, I discuss what it means for a sales leader to be Truly Vested in their people.




If you want to learn more about your sales force, click on the link below. It will help - honestly!



Topics: sales management strategies, developing better sales teams, coaching salespeople, sales management core competencies, sales productivity

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