Happy Ears or an Empty Sales Pipeline?

Posted by Dave Kurlan on Tue, Sep 22, 2009 @ 20:09 PM

Very often, when an opportunity dies, salespeople will ask their managers or me for help.

After debriefing, when it's clear that the opportunity is hopeless, and the salesperson continues to ask for help, still wants to schedule another meeting, and still wants to reach out and get it moving again, there are usually three factors at play. The salesperson either:

  1. Has happy ears and believes he heard something to give him hope.
  2. Doesn't understand compelling reasons, qualifying, or both.
  3. Has very few opportunities in the pipeline to fall back on.

With new salespeople, my money is usually on #2.

With veteran salespeople, my money is usually on #3.

With all salespeople, #1 is usually a constant.

When you debrief a salesperson who has just experienced the death of an opportunity, it's important that you don't perpetuate their belief that something can be resurrected out of this disaster.  Instead, insist that the salesepeople find some new opportunities to work on and hold them accountable.

(c) Copyright 2009 Dave Kurlan

Topics: Dave Kurlan, Sales Coaching, objections

Subscribe via Email

View All 1,850 Articles

About Dave

Best-Selling Author, Keynote Speaker and Sales Thought Leader,  Dave Kurlan's Understanding the Sales Force Blog has earned medals for the Top Sales & Marketing Blog award for nine consecutive years. This article earned a Bronze Medal for Top Sales Blog post in 2016, this one earned a Silver medal for 2017, and this article earned Silver for 2018. Read more about Dave

Email Dave

View Dave Kurlan's LinkedIn profile View Dave Kurlan's profile


Receive new articles via email
 to the Blog on your Kindle 



Most Recent Articles


Top 50 Sales & Marketing Blogs 2021

Sales & Marketing Hall of Fame Inductee




Top 50 most innovative sales bloggers


Hubspot Top 25 Blogs



Free Tools

Sales Process Grader

Sales Candidate Assessment Free Trial

Sales Ghost Calculator

Sales Force Grader

Sales Hiring Mistake Calculator

FREE Recruiting Process Grader