customer facing
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Non-Salespeople – Assets or Liabilities When They Face Customers?
- May 21, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
This is a tremendous example, and not the least bit unusual, of how non-selling, customer-facing employees, sell. Despite two effective customer-facing people doing their part on selling us to return, one was horrible and not so subtly sold us on not returning.
