Why More Salespeople Are Being Recommended for Difficult Selling Roles

Posted by Dave Kurlan on Thu, Jun 24, 2021 @ 15:06 PM

recommended

We are finally doing things we haven't done for quite a while including dining inside restaurants, flying, staying in hotels, going to and hosting parties, attending packed stadiums for sporting events and more.  Something else we haven't done for quite a while is revisit Objective Management Group's (OMG) sales selection statistics on the percentage of people that are recommended for various selling and sales management roles.

The last time we looked at recommendation data was in 2014!  In the seven years since we have seen a sluggish economy (2014-2016) with lots of candidates to choose from, a robust economy where candidates were very difficult to find and attract (mid-2017 to early 2020), a non-existent economy hammered by COVID (2nd quarter 2020- through the 1st quarter of 2021) with a decent supply of good candidates, and now back to a robust economy with good candidates scarce once again (2nd quarter 2021).

I was interested to learn how the recent recommendation data compared with the recommendation data from seven years ago.

First, let's define what a recommendation means.

Every OMG sales, sales management and sales leadership assessment has some criteria that is set in stone, some that varies with the difficulty of the role, and some that is client-side specific.  Candidates must meet the criteria in all three areas to be recommended.  Good salespeople are sometimes not recommended for certain roles because they aren't a good fit while mediocre salespeople are sometimes recommended for certain roles because they are a great fit.  It's too complicated to get into customization criteria in an article like this but the goal of OMG's candidate assessment is to get the right people into the right roles and there is a huge difference between all the possible selling roles in all the companies in all the industries where OMG assessments are utilized.

To get a sense for differences, even in the same industry, please refer to this article.

OMG allows five levels of difficulty for its sales roles, three for its sales management roles, and two for its sales leadership roles.  To give you a sense for how those difficulty levels differ, consider the following examples:

  • Little to No Difficulty - salesperson checks stock, fills stock with order updates.  An order-taker.
  • Some Difficulty - industrial sales of supplies used in maintenance, repair and operations (MRO) A better order-taker.
  • Moderate Difficulty - government sales, mostly bid work, but selling the reason to choose you at a higher price.
  • Considerable Difficulty - 6 or 7 figure consultative sale of capital equipment against formidable competition.
  • Significant Difficulty - 6 and 7 figure consultative sale of services to the C Suite in a long sales cycle competing against formidable competition

Now that you have some context for the difficulty levels, let's take a look at the before and after data and.

 

                                               2014                                                                                  2021

So what are the noteworthy changes?

The percentage of candidates being recommended for the most difficult and challenging sales roles has almost doubled!!  That's right.  Two exclamation points on that one.  Unfortunately, it doesn't mean that there are more strong candidates than seven years ago, but it does mean that companies are improving their ability to target and attract the good salespeople into their candidate pool.

Similarly, a higher percentage of sales managers are being recommended at the higher levels.  As with sales candidates, I attribute this to better targeting and attraction tactics.

The percentage of sales leadership candidates being recommended has dropped - a lot.  There are a lot more sales leadership candidates out there today than in 2014 and most of the candidates don't meet the significantly higher bar that exists for sales leaders today.

Finally, some HR and Sales Leaders are horrified and all recruiters are pissed when the so many of their candidates are not recommended.  But isn't that why you choose an accurate and predictive assessment like OMG in the first place?  You choose OMG to AVOID making the mistake of hiring someone who can sell but won't,  who sounds good but isn't, who sells you but doesn't sell anyone else, or who simply isn't a good fit for the role.

Check out OMG's accurate and predictive sales candidate assessments.

Image copyright 123 RF

Topics: Dave Kurlan, HR, hiring salespeople, sales assessment tools, top sales assessment, right salespeople right seats, OMG Assessment

Should Special Effects Determine If You Have the Right Salespeople?

Posted by Dave Kurlan on Wed, Feb 17, 2010 @ 22:02 PM

When we evaluate a sales force, one of the answers we usually provide is whether or not a company has the right salespeople.  Right for what?

  • Roles - most often this involves looking at the people who are currently expected to hunt, farm, or manage accounts
  • Capabilities - Are they A players, B's, C's or worse?
  • Potential - Can they be developed, and if so, how much better can they become, and what will it take to get them there?
  • Strategies - Can they execute your strategies for going forward?

Before those questions can be answered though, there are some variables that must be clarified:

  • Sustainability - is the business sustainable at the current revenue run-rate?  If it can't, the first variable is urgency and a very limited time line for improvement. (Thanks to Chris Mott - The Sales Expediter for this angle)
  • Scalability - has the business reached a point where the business or unit must scale or return profits immediately?  If it has, then there is urgency to have a core foundation of solid salespeople in place before expansion begins.
  • Sales Management - is sales management capable of supporting a sales training & development initiative today? Capable means that existing sales management can coach to and hold salespeople accountable to the new sales process, measurables, strategies and tactics. In most companies, sales management needs a head start to develop those capabilities.
  • Practicality - who are the trainable salespeople that will also be able to respond to training in the given time frame, and with the existing sales management?  When there is urgency, the time frame is short and only some of the trainable salespeople can be developed that quickly.  With less urgency, sales management's capabilities and the current limitations of the trainable salespeople are not factors and long-term development can be pursued.  
  • Sales Cycle - The longer your sales cycle, the longer it will take to generate results from any initiative.

Many data points must be analyzed in order to answer questions like these.  We use science to get to the bottom of this issue, but it boggles my mind that so many executives simply sit behind their desk and and answer these questions without anything other than observations and recent sales history.  There's a big problem with that:  observation and sales history are not relevant sources of data. 

Sales history is not even a measure of past performance and can't be used to predict future performance.  We see examples of this on every sales force we evaluate. The salespeople with the most revenue are simply beneficiaries of either the best territory, an A-list of accounts, or a single unrepeatable large account that a sales manager helped them close.

Observation is nothing more than anecdotal special effects.  You know how you can use the computer to color a photo and add effects?  Well, our like or dislike, hopes, pride and ego color our opinions of our salespeople.

So if you have to make important business decisions about your company's ability to grow, which should you rely on?  Consistent, accurate, data-driven recommendations or special effects?

(c) Copyright 2010 Dave Kurlan

Topics: sales assessment, Dave Kurlan, sales force evaluation, Sales Force, Jim Collins, right salespeople right seats

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Best-Selling Author, Keynote Speaker and Sales Thought Leader,  Dave Kurlan's Understanding the Sales Force Blog has earned medals for the Top Sales & Marketing Blog award for nine consecutive years. This article earned a Bronze Medal for Top Sales Blog post in 2016, this one earned a Silver medal for 2017, and this article earned Silver for 2018. Read more about Dave

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