unselling customers
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Unintentional Selling – Selling Customers on Defecting
- October 16, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Today, Verizon Wireless gets the brunt of my wrath!
I’m a planner. I make sure in advance that every detail has been covered because I hate surprises. So before my recent trip, I purchased a new smart phone after I was assured that it would work in Europe and Turkey. Then I called Verizon to confirm that my new phone would work in the three cities where I would be and I subsequently purchased Global Roaming.
Then, on October 9, it happened.
